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What is the contractor's track record for handling complaints?

Automatically reject any contractor who says they never had a complaint. 

The best of contractors find themselves in disputes for one reason or another.

Ask the contractor for the name of a problem account and explanation as to how they rectified the complaint.

Be forewarned that many quality contractors, in business for a long period of time, and with thousands of completed projects, are exposed to disputes. The question is not if they have had disputes, but what was done about the dispute after it occurred.

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